General Privacy Policy

With this information on the processing of personal data, made pursuant to art. 13 of Regulation (EU) 2016/679 (so-called " GDPR "), Probam Srl, with registered office in Milan, via Settembrini 35, CF and VAT number 11039300964 (" Probam "), as Data Controller, intends to illustrate the purposes and methods with which Probam collects and processes your personal data, which categories of data are processed, which are the rights that are recognized as an interested party and how they can be exercised.

The information is provided exclusively for this website (" Site "), therefore Probam assumes no responsibility for any other websites that may be consulted through hypertext links on the Site.

Users, by using this Site, accept this information and are therefore invited to read it before providing personal information of any kind.

1. Data Controller

Probam is the data controller of the personal data collected through the Site

For certain processing operations, Probam makes use of employees, agents or collaborators, who are appointed to carry out processing operations under the authority of the owner, as well as partner companies or professional firms that provide assistance and consultancy in accounting matters. administrative, legal, tax and financial located throughout the European Union, which are duly appointed as data processors pursuant to art. 28 of the GDPR.

The updated list of the data processors, as well as the subjects who carry out processing operations under the authority of the owner, is kept at the headquarters of the owner himself. The updated list of data processors and persons in charge of processing is kept at the headquarters of the data controller.

2.Categories of personal data

Probam will process your personal data collected at the conclusion of the contract and during the contractual relationship

By way of example, the owner will acquire the following types of personal data ( Data ):

  1. personal data, such as name and surname, place and date of birth, residential address;
  2. contact details, such as shipping address, telephone number and e-mail address;
  3. bank details (eg IBAN), if provided for a possible refund;
  4. navigation data, such as IP address, time of access to the site and / or registration to the platform, any registration referer, methods of accessing the server, numerical code indicating the status of the response given by the server (successful, error, etc. );
  5. data relating to purchases, such as the average purchase value, the type of product purchased, the frequency of purchase, the total amount purchased over time and the total number of orders placed.

Through the Site, the owner will not acquire data of a sensitive nature or in any case belonging to the particular categories referred to in art. 9 of the GDPR or data relating to criminal convictions or offenses.

Your Data will be processed by Probam exclusively for the purposes and within the limits indicated in the following paragraph. All information sent on the Site is safeguarded and transmitted only through SSL encrypted protocol.

3. Purpose and legal basis of the processing

Probam will use your data for the following purposes:

  • for the execution of the contract
    The Data indicated in paragraph 2 will be processed by Probam to allow you to register on the Site and use the services specifically connected to it. By way of example, your data will be processed for the management of purchase orders, for maintenance and technical assistance, as well as in order to improve the quality of the services offered. The Data will then be processed for the execution of the existing contract with the Data Controller. The provision of data is necessary to allow the establishment and management of the contractual relationship; failing that, it will not be possible for us to execute the contract and provide you with the requested service.
  • for marketing purposes
    Direct sales.  With your specific consent,Probammay process your data for sending advertising material or commercial communications relating to any promotions or for market research. The sending of such communications may take place through the use of automated systems (e.g. e-mail, SMS, push notifications) and traditional systems (e.g., paper mail). The Data referred to in paragraph 2 will be used for this processing purpose. The consent given can be revoked at any time, even with reference only to automated contact systems, by writingto privacy (at) Newsletter.  The Data indicated in paragraph 2, provided when subscribing to the newsletter will be used byProbam
    for the sole purpose of providing the newsletter service requested. The Data will then be processed for the provision of the service requested from the owner. You may at any time request to cancel your subscription to the newsletter by following the instructions indicated from time to time in any communication made for the purposes referred to in this point.
  • for profiling purposes
    Probam may process your data to understand your purchasing habits and preferences in relation to the products and services offered through the site in order to offer you products and services in line with your profile. For the pursuit of this purpose, Probam may process the Data referred to in paragraph 2, you may object to such processing at any time by writing to privacy (at) .

4.Data retention period and duration of processing

Your personal data will be stored on servers located in the European Union.

Your data will be kept for the entire duration of the contractual relationship with Probam. Following the termination of the relationship, the Data will be kept for a period of 10 years exclusively for the purposes of protecting the rights of the owner and for the fulfillment of legal obligations. With reference to the processing for marketing purposes indicated in paragraph 2, lett. b), we inform you that the Data will be processed for the entire duration of the contract unless the consent you have given is revoked or your right to object to the processing is exercised.

With reference to the data processed for profiling purposes, we inform you that the Data will be processed for a maximum period of 12 months or for the different period that may be required by law or by provisions of the Guarantor Authority, except for any exercise of your right to opposition to processing. After this period or in case of opposition, the data will be kept if necessary to pursue other purposes or will be permanently deleted.

Credit card data

The data relating to your credit card will not be processed by Probam as they are processed and / or stored directly by the banking system.
Probam uses professional payment services that ensure the consumer maximum protection and confidentiality.

7. Cookies

Cookies are simple text files that are stored on the visitor's computer and allow you to record some parameters useful for our system to adapt the Site to the user's needs and facilitate its use.

It is not essential to accept cookies to browse the Site, however they are necessary to take advantage of some of the main functions, such as adding items to the Cart or accessing the Customer Area. Furthermore, cookies can be useful for improving security in order to prevent fraudulent activities. In no way are cookies used to transmit information of a personal nature.

User rights

We inform you that, in accordance with current legislation, you have the following rights:

  • request and obtain information about the existence of one's own data in Probam's availability and access to such data;
  • for data processed with automated systems, request the transfer to another holder;
  • request and obtain the modification and / or correction of your personal data if you believe that they are inaccurate or incomplete;
  • request and obtain the cancellation - and / or limitation of processing - of your personal data in the case of data or information that is not necessary - or no longer necessary - for the aforementioned purposes, therefore after the retention period indicated in the preceding paragraph has elapsed .

Such requests may be sent to the owner by writing to privacy (at)  or by registered letter with return receipt addressed to the above indicated Probam registered office.

If you wish, you can request to receive the personal data held by Probam concerning you in a format that can be read by electronic devices and, where technically possible, to transfer your data directly to another person expressly indicated (portability)
We also inform you that pursuant to current regulations may propose any complaints regarding the processing of your personal data to the Guarantor for the protection of personal data.

Consult the full text of EU Regulation 2016/679 (GDPR) in the Official Journal of the European Union.